Questions about the Product

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• Whom does Mine2-4D belong to?

  The Mine2-4D brand is the sole property of MineRP.

• What will the new version be called?

  Mine2-4D 2012

• When will Mine2-4D 2012 be available?

  We created a chart that plots the development and release dates of Mine2-4D 2012. Please refer to the Mine2-4D Roadmap

• When can I get a trial / beta version of Mine2-4D 2012?

  Beta releases will be available by mid-2012, with the production release planned shortly thereafter. Selected clients will be identified during user groups, and requested to participate in the Beta Program. Please Contact MineRP if you are interested in participating.
  

• Can I contribute / provide input into Mine2-4D 2012?

  We are engaging our client base on priority issues and requirements for Mine2-4D 2012 through structured user group sessions per region. If you are interested in attending such a Mine2-4D user group, pleasecontact MineRP.

• Will Mine2-4D 2012 be compatible with Mine2-4D v12?

  In other words, can some of my team use Mine2-4D v12 and some start using Mine2-4D 2012?

  Mine2-4D 2012 will be able to "read" v12 files. The exact extent of backward compatibility to enable concurrent usage is still under discussion.

• Will I be able to run Mine2-4D 2012 and Mine2-4D v12 on the same computer?

  Assuming that your computer is compatible to run both versions individually, you will be able to also run them together.

• Will my current plugins and additional modules still work when I upgrade to Mine2-4D 2012?

  The exact roadmap for all the Mine2-4D plugins has not been finalized. More information on this to follow.

• Will my existing scripts work on Mine2-4D 2012?

  Scripts will have to be re-addressed. MineRP’s consultants will be available for scripting upgrade projects.

• What does the new version offer? Why should I move from Mine2-4D v12?

  Firstly, it is suggested that you upgrade from v12 somewhere during 2012 / 2013, simply because v12 will be retired by the end of 2013, and no support or maintenance will be available for it.

   

  Secondly, users can expect many new features from Mine2-4D 2012, including:

  • Simpler and more dynamic user interface
  • More streamlined process for getting from an initial design to the final optimized schedule.
  • Tighter SpatialDB integration
  • Through SpatialDB, wider support for diverse geology solutions.

• Will I still be able to use EPS with Mine2-4D 2012?

  Absolutely. Our intention is to improve on the current Mine2-4D, and that includes improving the interaction between Mine2-4D and EPS.

  Remember that MineRP isa co-owner of EPS, Viz and not just a reseller. MineRP also owns EPS Viz. As such, it is absolutely certain that Mine2-4D and EPS will have a long and ever improving relationship into the future.

• Will I lose any functionality in changing from v12 to Mine2-4D 2012? (E.g. Block modeling tools?)

  Please click here for comparison of Mine2-4D v12 and Mine2-4D 2012’s major functional areas.

• Is there a development roadmap available for Mine2-4D 2012

  Yes, please click on the image on the right of this screen to see an overview of the major development and migration milestones for Mine2-4D 2012.

• Will Mine2-4D 2012 be Windows 7 compliant?

  Yes. Mine2-4D 2012 will be both 64 and 32 bit compliant

• Will I still be able to read CAE Mining files?

  Yes

• How will licenses be managed for other modules once I have upgraded to Mine2-4D 2012?

  • Mine2-4D 2012 licenses will be managed via the MineRP License Manager
  • EPS and EPS Viz licenses will be handled via the MineRP license manager

Questions about migration to Mine2-4D 2012

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• Will MineRP still provide training on Mine2-4D v12?

  Absolutely. As long as Mine2-4D v12 remains available for purchase, MineRP will provide expert training to our clients.

• Will there be any training costs involved if I upgrade to Mine2-4D 2012?

  Yes there will. While we are making every effort to ensure that the learning curve for moving from Mine2-4D v12 to Mine2-4D 2012 is as smooth as possible, there inevitably is some training required to transition between any two systems or system versions.

• What kinds of training will be offered by MineRP?

  MineRP will offer a variety of training options:

  • Classroom based training at our offices can be booked directly with us.
  • On-site training can be arranged
  • We would like to offer self-paced computer based training in the future. This will be for those users who are proficient with Mine2-4D v12 and wish to teach themselves Mine2-4D 2012

• Will MineRP provide assistance for deployment of Mine2-4D 2012

  Yes we will. Different levels of assistance may be requested, including:

  • On-site technical assistance with multi-user rollouts
  • Switch-over project management
  • Change management programs

  Please contact MineRP for a tailor made deployment and transition program.

• Do we need to upgrade to Windows 7?

  No, Mine2-4D 2012 will run on 32 bit and 64 bit versions of Microsoft Widows

Questions about Mine2-4D Support

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• What is the difference between support and maintenance?

  Entering into a support contract with MineRP enables you to pick up the phone and get help from a Mine2-4D specialist in your region. The kind of services provided under support contracts include:

  • Installation and licensing assistance
  • Priority telephonic and email based user assistance.

  Maintenance agreements are essentially version protection schemes giving you access to:

  • The latest versions of the software you are working on as and when it is released
  • Guarantees with regards to software malfunctioning, such as bug fixes.

• Will MineRP be supporting Mine2-4D v12?

  Yes we will. If you purchase a Mine2-4D v12 maintenance contract from MineRP before 31 December 2011, we will support you for the term of that contract, and provide an additional 12 months free support on top of the contract that you have purchased.

• How much will support be for Mine2-4D 2012?

  Firstly, remember that MineRP offers you a free 12 months support contract for V12 on expiry of your maintenance agreement to ensure that you have a smooth transition to Mine2-4D 2012. No need to rush into things!

  Mine2-4D 2012 support and maintenance contracts will be sold at 15% of the official product list price at time of contracting. This is standard industry practice and in line with current practice.

Questions about Mine2-4D and EPS

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• Who will license EPS?

  EPS is owned by Sirius, a company co-owned by MineRP and Crest Consulting. Sirius does not ell EPS directly, but rather trades through MineRP and appointed Value Added Resellers. As such, EPS is a MineRP product and will be licensed primarily via the MineRP License Manager.

   

  CAE Mining, as one of the EPS resellers, may also sell EPS licenses, and are allowed to administrate those licenses through their Kiosk.

• Will I still be able to use EPS with Mine2-4D 2012?

  Absolutely. Our intention is only to improve on the current Mine2-4D, and that includes improving the interaction between Mine2-4D and EPS.

  Remember that MineRP isa co-owner of EPS, Viz and not just a reseller. MineRP also owns EPS Viz. As such, it is absolutely certain that Mine2-4D and EPS will have a long and ever improving relationship into the future.

Questions about buying Mine2-4D

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• If I’m up to date with maintenance, will I pay for Mine2-4D 2012?

  No. Moreover, MineRP will upgrade any valid Mine2-4D v12 license to Mine2-4D 2012 for free if you enter into a support and maintenance contract with us.

• How much will Mine2-4D 2012 cost?

  The final price for Mine2-4D 2012 will be published upon release in 2012.

  Remember that MineRP offers existing Mine2-4D v12 clients a free upgrade to Mine2-4D 2012.

• What happens if I bought Mine2-4D v12 on an instalment plan? Can I upgrade to Mine2-4D 2012 and just continue payments?

  You qualify for a free upgrade to Mine2-4D 2012, providing that the initial agreement remains in place. That is: If you continue with the instalment plan, you will receive the update.

• What if I paid maintenance to CAE Mining and now want to switch over to MineRP – will I get credit for maintenance paid to CAE?

  MineRP will not refund you for maintenance paid to another party, but we will consider giving you maintenance credit for such payments. Please contact us to discuss.