MineRP Software Support Supporting our clients around the globe is MineRP’s top priority. You can count on MineRP to provide the appropriate level of support to ensure that you make the most of your technology investment. We provide a variety of support packages, including: Support only Support only packages entail the availability of expert system specialists to your organisation to assist with a variety of end-user based requirements. These include how-to assistance, troubleshooting and can even entail on-site assistance and knowledge sharing. Support and Maintenance Agreements Adding software maintenance services to your support contract has many benefits, chief among which is version protection and priority bug fixing. Essentially, a maintenance agreement with MineRP gives you uninterrupted access to the latest versions of the software you purchased, and the ability to obtain corrective and adaptive maintenance services from MineRP. Service Level Agreements SLA’s are custom designed around those enterprise clients who need guaranteed performance within set performance indicators for named services. Clients entering into SLA’s with MineRP get monthly or weekly performance reports, and dedicated service level managers on top of priority attention as prescribed by the SLA service definition. Customised Support and Maintenance Contracts For enterprize clients with SpatialDB implementations, our customised contracts are designed to fit your budget. MineRP offers a variety of volume- and priority based support contracts that can be customised so you pay only for the amount of service you intend to use.
Please Note: All of these options may not be available with each of our products in your region. For more information, contact your nearest MineRP office. | | MineRP Support Desk If you are a registered support user through our Gemini support portal,Click Here. Customers making use of Remedy for support should log a call with service.desk@gijima.com or their internal helpdesk. For telephonic support, scroll over the interface map above, to see the contact number of your closest office, or click here to contact us. Sales Support For sales support please visit our sales queries page. |